FAQ

CheckMate provides industry leading emergency monitoring services for lone workers and personal protection. Here you’ll find answers to commonly asked questions regarding our services.

What is CheckMate?

CheckMate provides a unique, customized call-in service that monitors the safety of people who work or live alone by contacting them at regular intervals. When a check-in call is received, users are prompted to enter a 4-digit PIN to indicate they are safe. Should a check-in call go unanswered, an alarm will be sent to our Emergency Monitoring Centre after which we will contact the appropriate party.

What is the Emergency Monitoring Centre?

Our ‘5 Diamond’-certified Emergency Monitoring Centre receives annual inspections by the Underwriters Laboratory of Canada (ULC). We follow strict, standard operating practices ensuring that protocol is never undermined.

Who is responsible for check-ins and alarm response?

Our Emergency Monitoring Centre is manned by a team of trained professionals who are dedicated to the cause of personal safety. Our centre operates around the clock and our team responds to any received alarm by following strict procedures.

How do check-ins work?

Our automated system will call the lone worker or person living alone at designated times throughout the day. When a call is received, the individual puts in their 4-digit PIN letting us know that they are safe. If the check-in is ignored due to no cell service or an accident, a second automated call follows after three minutes. Should that call go ignored as well, an alarm is sent to our Emergency Monitoring Centre and one of our operators will manually call the person. If that call goes unanswered, we will notify the proper parties to ensure that the lone worker or person living alone are out of harm’s way.

Is CheckMate able to track a lone worker’s location throughout their shift?

All the lone worker must do is activate CheckMate’s Location Recording Option and they will be prompted to provide details of where they are and/or where they will be until their next check-in.

Can the check-ins be turned on and off remotely?

Yes, check-ins can be remotely activated or deactivated through our website or by calling our Emergency Monitoring Centre at 1-866-923-3885 and following the menu to activate or deactivate, change call frequencies or delay calls.

Can help be summoned between check-ins?

With all CheckMate apps, there is a push button help option. Along with the alarm, this help option sends your GPS coordinates to our Emergency Monitoring Centre allowing us to pinpoint exactly where you are when the distress signal was sent. The GPS coordinates are updated every minute until the alarm is resolved.

What happens in the event of a fall and the lone worker cannot push the help button on their phone?

The Man Down feature of the app allows for the lone worker’s GPS coordinates and an alarm to be sent to our Emergency Monitoring Centre if it detects a fall through the positioning of the phone. When the lone worker’s phone is horizontal for too long – which occurs when someone falls or is immobilized – the Man Down signal is activated.

What if the lone worker does not have proper cell reception?

Our CheckMate products can be accessed through any phone whether it is a smart phone, landline or satellite phone. The lone worker can simply inform us that they are going into a location with limited cell service by activating and deactivating their own check-ins manually. This option is also helpful when the employee knows they will be driving and cannot answer their phone.

How does CheckMate accommodate a lone worker when the level of risk changes?

CheckMate gives the lone worker the ability to change their call frequency if they find themselves in a high-risk situation. They can set a shorter interval between check ins if they know they are entering an area where risks are abundant.


If you’re unsure which CheckMate product is right for your situation, call us toll free at 1-866-775-6620.



Testimonials

  • I am a real estate agent who was robbed and assaulted and had no way to protect myself.

    Now with Checkmate Professional, I feel safe again and the price for my safe well-being. Is very cost-effective.

    Thanks Checkmate

  • We have been using CHECKMATE since 2011.The service CHECKMATE provides to our team is extremely beneficial, CHECKMATE continues to meet and surpass our expectations. They take the time to really know their clients which gives us every confidence that not just our safety goals are well understood but also our comfort level. Their system is very...

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