Healthcare lone worker safety

Protecting those who protect others

Home visits to unknown addresses. Rural travel with no cell signal. Overnight shifts with one staff member on duty. CheckMate gives your team a discreet panic button, timed check-ins, and 24/7 human operators who take action.

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Sep-18-2018
Sep-18-2018 9:32 AM CST
Sep-18-2018 9:18 AM CST
Sep-18-2018 9:05 AM CST
Sep-18-2018 5:48 AM CST
Winnipeg Garden City McPhillips Station Casino Wolseley Grant Park North River Heights
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Trusted by healthcare organizations across Canada

Common Challenges

The risks healthcare workers face every day

Home visits, overnight shifts, rural travel, and volatile patients — healthcare workers routinely enter high-risk situations with no colleague in sight.

01

Home visits to unknown environments

A nurse walks into a patient's home alone — unfamiliar layout, potential for volatile family members, no colleague within earshot. Every visit is a new set of unknowns, and there's no time to assess the risk before you're already inside.

Timed check-ins before and after visits

Workers set a check-in timer before entering. If they don't confirm safe after the visit, 24/7 operators are alerted automatically and escalate within minutes — no call from the worker needed.

02

Patient and client aggression

Community health workers, mental health counsellors, and social workers regularly meet with agitated or unpredictable clients — often in private settings with no witnesses and no easy exit. De-escalation training helps, but it doesn't replace a way to call for help.

Silent panic alert

One discreet tap on a phone or SOS wearable sends a silent alert to 24/7 operators — no sound, no visible screen change, nothing that could escalate the situation. Help is dispatched before the client even knows.

03

Overnight shifts at residential facilities

A single staff member supervising overnight at a care home or group home. If they have a medical episode, a fall, or are injured by a resident — there's no one else awake to notice or respond.

Automatic man-down detection

The SOS wearable detects falls, impacts, and prolonged lack of movement — alerting the monitoring centre within seconds, even if the worker is unconscious or unable to press a button.

04

Rural travel with limited cell coverage

Travelling between remote communities on highways with dead zones, dirt roads, and no nearby services. A breakdown, accident, or medical emergency in these areas means no cell signal to call for help.

Satellite check-ins beyond cell range

CheckMate's satellite device works where cell towers don't — sending check-ins and GPS location via satellite. Operators track the worker's position on rural routes and can dispatch help to the exact coordinates.

05

After-hours work in empty facilities

Lab technicians running tests at 2 AM, pharmacists counting controlled substances alone, nurses completing charting after everyone else has left. Empty hallways and locked wings mean no one nearby if something goes wrong.

Monitored check-ins + live dashboard

Workers check in at set intervals during after-hours shifts. Supervisors see every active worker on the dashboard, and if a check-in is missed, 24/7 operators escalate — no waiting until morning to find out.

Built for every healthcare role

From home care nurses to social workers in the field.

ULC 5-Diamond Certified Canadian Owned Since 1968 Working Alone Compliant
Home Care Nurse

Home Care Nurses

Entering patients' homes alone

Community Health Worker

Community Health Workers

Rural travel between clients

Residential Care Staff

Residential Care Staff

Overnight shifts, solo supervision

Mental Health Worker

Mental Health Workers

Sessions with unpredictable clients

Occupational Therapist

Occupational Therapists

Home assessments in isolated areas

Paramedic

Paramedics & EMTs

First on scene before backup arrives

Medical Lab Technician

Medical Lab Technicians

After-hours work in empty facilities

Social Worker

Social Workers

High-risk home visits

Complete Protection

Everything you need to keep lone workers safe

The Safe Alone app, satellite device for rural coverage, SOS wearable, phone check-ins, eALERT desktop panic button, and a live monitoring dashboard — all backed by a ULC-certified 24/7 response centre.

01

Safe Alone App

One-tap check-ins, instant panic button, and GPS tracking — all from your worker's smartphone.

02

Real-Time Dashboard

See who's active, who's checked in, and who needs attention — all on one screen. Map view with live GPS, status indicators, and compliance reports.

03

Satellite Coverage

Community health workers travel where cell towers don't reach. The satellite device sends check-ins and GPS location from anywhere — no cell signal required.

SOS Wearable
04

SOS Wearable

Automatic fall detection for overnight staff and field workers. Triggers an alert if it senses a fall or impact — even if the worker can't press a button.

Any Phone
Monitored
CHECK-IN CONFIRMED
05

Phone & Landline Check-Ins

Facility phone, personal cell, or a patient's landline. Workers check in with a simple call — no app required, no special equipment needed.

How CheckMate Works

A simple, proven system that keeps your lone workers connected and protected — every shift, every day.

1

Check-In Prompt

Workers receive scheduled check-in prompts via the app, a phone call, or the satellite device. One tap confirms they're safe.

2

Alert Triggered

Missed check-in? Our system immediately flags it. No delay, no assumptions — just instant awareness.

3

Team Notified

Our ULC-certified operators call the worker, then escalate to supervisors. Real humans, real follow-through.

4

Safety Ensured

Every incident is documented. Every worker is accounted for. Peace of mind — backed by 55+ years of expertise.

Many apps send alerts.
We take action.

ULC 5-Diamond Certified

Live 24/7 Monitoring Centre

ULC 5-Diamond certified. When someone misses a check-in, our operators are already calling — not sending another notification.

Safety checks in 2026

Real-Time Protection

Over 3.7 million safety checks completed annually across 900+ Canadian organizations.

ProTELEC Since 1968

Since 1968

Over 55 years of security expertise. A proven safety partner for Canadian organizations.

Don't just take our word for it

See all stories →

HOME CARE AGENCY

"Our nurses used to text a supervisor before and after each visit. Now they tap a button and we know exactly where they are, in real time. It changed how we think about duty of care."

— Operations Manager

COMMUNITY HEALTH ORGANIZATION

"We have staff driving hours between communities with no cell service. The satellite device was the missing piece — now we can track them on every route."

— Health Services Director

RESIDENTIAL CARE GROUP

"One overnight staff member per facility. The SOS wearable gives us confidence that if something happens, help is coming — even if our worker can't call for it."

— CEO

FAQ

Common questions from healthcare leaders

Yes. CheckMate's panic alert is completely silent. Workers can trigger it from the Safe Alone app with a single tap or from the SOS wearable — no sound, no visible screen change, nothing that could escalate the situation. The alert goes directly to our 24/7 monitoring centre, who dispatch help while the worker focuses on de-escalating.

CheckMate's satellite device connects via the Iridium satellite network, which covers 100% of the earth's surface. Workers can send check-ins, panic alerts, and GPS location from anywhere — even deep in rural or northern communities where there's zero cell signal. They can also check in by phone from a patient's landline.

Yes. CheckMate is designed to meet or exceed working alone legislation across all Canadian provinces and territories. Every check-in, alert, and escalation is automatically documented with timestamps, GPS data, and operator actions — creating a complete audit trail for compliance with OHS requirements and Bill C-45 due diligence obligations.

Yes. The CheckMate dashboard shows every active worker on a live map — who's checked in, who's overdue, and where they are. Supervisors can monitor home care teams, community health workers, and facility staff from one screen, with full incident history and compliance reporting built in.

Immediately. Our ULC 5-Diamond certified monitoring centre operates 24/7/365 with trained operators — not automated systems. When a panic alert is triggered or a check-in is missed, operators begin escalation within seconds: calling the worker, contacting the supervisor, and dispatching emergency services if needed.

CheckMate
24/7 Protection

Protect your healthcare team today

Join hundreds of Canadian healthcare organizations who trust CheckMate to keep their staff safe — every visit, every shift.

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