Hospitality lone worker safety

Behind the scenes, your staff work alone

Housekeepers entering guest rooms with strangers inside. Night auditors alone at the front desk at 3 AM. Maintenance workers in basements and mechanical rooms with no one nearby.

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Sep-18-2018
Sep-18-2018 9:32 AM CST
Sep-18-2018 9:18 AM CST
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Sep-18-2018 5:48 AM CST
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Trusted by hospitality companies across Canada

Common Challenges

The risks hospitality workers face every day

Guest rooms with strangers inside, overnight front desk shifts, isolated mechanical rooms — hospitality workers are alone more often than most people realize.

01

Housekeeping in occupied guest rooms

Housekeeper enters a room alone — guest hasn't left, aggressive behaviour, locked inside, no way to call for help discreetly

Discreet panic button on the SOS wearable

Discreet panic button on the SOS wearable triggers a silent alert. Monitoring centre dispatches hotel security and emergency services to the exact room.

02

Night audit and overnight front desk

Single staff member at the front desk overnight — robbery, aggressive guest, medical emergency with no colleagues on the floor

Timed check-ins through the overnight shift

Timed check-ins through the overnight shift. Panic button connects directly to 24/7 professional monitoring — not just a colleague's phone.

03

Maintenance in isolated areas

Engineer working alone in a boiler room, rooftop HVAC unit, or underground parking level — fall, chemical exposure, equipment malfunction

Man-down detection via SOS wearable

Man-down detection via SOS wearable triggers automatic alerts. Fall detection works even in areas with no cell signal.

04

Room service and late-night deliveries

Staff delivering to guest rooms alone late at night — confrontation, unwanted advances, trapped in a hallway

GPS tracking shows exact location on property

GPS tracking shows exact location on property. Discreet panic alert can be triggered without the guest noticing.

05

Banquet and event breakdown crews

Small crew breaking down a ballroom or outdoor event space alone after midnight — heavy lifting injuries, slip and fall, empty venue

Timed check-ins during breakdown shifts

Timed check-ins during breakdown shifts. SOS wearable with fall detection ensures injured workers get help fast — even in an empty venue.

Built for every hospitality role

From housekeepers to night auditors — everyone who works alone on property.

ULC 5-Diamond Certified Canadian Owned Since 1968 Working Alone Compliant
Housekeeper

Housekeepers

Entering occupied rooms alone

Night Auditor

Night Auditors

Solo front desk, overnight shifts

Maintenance Engineer

Maintenance Engineers

Boiler rooms, rooftops, basements

Room Service Staff

Room Service Staff

Late-night guest room deliveries

Banquet Worker

Banquet Workers

Post-event breakdown, empty venues

Pool and Spa Attendant

Pool & Spa Attendants

Isolated facility areas, chemical handling

Valet and Bellhop

Valets & Bellhops

Parking garages, late-night arrivals

Groundskeeper

Groundskeepers

Outdoor maintenance, remote resort areas

Complete Protection

Everything you need to keep lone workers safe

The Safe Alone app, SOS wearable with discreet panic button, phone check-ins, satellite coverage for remote properties, and a live monitoring dashboard that tracks every staff member on shift.

01

Safe Alone App

One-tap check-ins, instant panic button, and GPS tracking — all from your worker's smartphone.

02

Real-Time Dashboard

See who's active, who's checked in, and who needs attention — all on one screen. Map view with live GPS, status indicators, and compliance reports.

03

Satellite Coverage

Remote resorts, lodges, and properties with limited cell coverage

SOS Wearable
04

SOS Wearable

Discreet panic button and man-down detection for housekeepers, engineers, and night staff

Any Phone
Monitored
CHECK-IN CONFIRMED
05

Phone & Landline Check-Ins

Front desk phone, security office, or any landline

How CheckMate Works

A simple, proven system that keeps your lone workers connected and protected — every shift, every day.

1

Check-In Prompt

Staff receive scheduled check-in prompts via the app, a phone call, or the SOS wearable. One tap confirms they're safe — giving management peace of mind between rounds.

2

Alert Triggered

Missed check-in? Our system immediately flags it. No delay, no assumptions — just instant awareness.

3

Team Notified

Our ULC-certified operators call the worker, then escalate to supervisors. Real humans, real follow-through.

4

Safety Ensured

Every incident is documented. Every worker is accounted for. Peace of mind — backed by 55+ years of expertise.

Many apps send alerts.
We take action.

ULC 5-Diamond Certified

Live 24/7 Monitoring Centre

ULC 5-Diamond certified. When someone misses a check-in, our operators are already calling — not sending another notification.

Safety checks in 2026

Real-Time Protection

Over 3.7 million safety checks completed annually across 900+ Canadian organizations.

ProTELEC Since 1968

Since 1968

Over 55 years of security expertise. A proven safety partner for Canadian organizations.

Don't just take our word for it

See all stories →

BOUTIQUE HOTEL — VANCOUVER

"Our night auditors work alone from 11 PM to 7 AM — no manager, no security, just them at the desk. CheckMate's timed check-ins are the difference between hoping everything is fine and actually knowing. The peace of mind is worth every penny."

— General Manager

WILDERNESS LODGE — NORTHERN BC

"We operate a remote fishing lodge accessible only by float plane. Cell coverage doesn't exist. CheckMate's satellite check-ins are the only way we can ensure our staff and maintenance crew are safe when they're working alone across the property."

— Owner

CONVENTION CENTRE HOTEL — CALGARY

"The SOS wearable caught a slip-and-fall in our boiler room that would have gone unnoticed for hours. Our maintenance engineer was unconscious — the man-down detection triggered an alert, and our team had him to the hospital within 30 minutes."

— Chief Engineer

FAQ

Common questions from hospitality teams

Yes. The SOS wearable is worn under clothing or on a lanyard and triggers with a simple button press — no screen, no sound, no visible action. The guest won't know an alert has been sent. The 24/7 monitoring centre receives the alert with the worker's location and dispatches security or emergency services immediately.

Night auditors set a check-in timer at the start of their shift. At regular intervals, they receive a prompt to confirm they're safe — via the app, a phone call, or the SOS wearable. If they miss a check-in, the monitoring centre follows your escalation protocol: first attempting to reach the staff member, then alerting management, then dispatching emergency services.

Yes. The monitoring dashboard gives you a real-time view of every staff member across all your properties. Each property can have its own check-in schedules, alert protocols, and escalation procedures. Management companies and hotel chains use this to oversee safety across their entire portfolio from a single screen.

The SOS wearable works independently of cell coverage — fall detection and panic alerts function even in basements, boiler rooms, underground parking, and other areas where cell phones lose signal. For properties with Wi-Fi throughout, the Safe Alone app can also use Wi-Fi connectivity.

Hotel and hospitality workers who work alone — particularly overnight staff, housekeepers entering guest rooms, and maintenance engineers in isolated areas — fall under provincial working alone regulations. Most provinces require employers to have a system for checking on lone workers and a procedure for emergency response. CheckMate provides the timed check-ins, discreet panic alerts, and 24/7 professional monitoring that these regulations require.

CheckMate
24/7 Protection

Protect your hospitality staff today

Join Canadian hospitality companies who trust CheckMate to keep their staff safe — every shift, every property.

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