Lone Worker Safety for Retail | CheckMate by ProTELEC

Common Challenges

The risks retail workers face every shift

Lean staffing, extended hours, and customer-facing risks make retail employees some of the most exposed lone workers — especially during openings, closings, and overnight shifts.

Solo shifts during high-risk hours

Opening at 5 AM, closing at midnight, working overnight at a gas station — these are the windows where robberies peak and workers are most exposed. No backup, no witnesses, just one person and an unlocked door.

GPS tracking + eALERT at the register

Operators track the worker's location throughout every shift. At the counter, the eALERT desktop button gives staff a fixed panic station right on the POS — one click connects directly to 24/7 monitoring, no phone needed.

Cash handling and controlled substances

Pharmacy staff counting narcotics, cannabis retailers processing inventory, clerks doing safe drops — handling high-value goods alone creates predictable vulnerability windows that criminals exploit.

Timed check-ins during high-risk tasks

Workers set a check-in timer before starting cash counts or inventory tasks. If they don't check back in, the monitoring centre escalates automatically — no call needed.

Customer aggression that turns dangerous

What starts as a complaint or shoplifting confrontation can escalate fast. Staff are trained to de-escalate, but when a situation turns physical in an empty store, they need help without making it obvious they're calling for it.

Silent panic from any device

One discreet tap on a phone, SOS wearable, or the eALERT desktop button sends a silent alert to 24/7 operators — no ringing, no visible screen change, no escalation. Help is dispatched before the aggressor even knows.

Accidents in stockrooms and back areas

A fall from a ladder, a medical episode in the freezer, getting pinned by stock — and no one on the sales floor notices. These aren't hypotheticals; they happen regularly and minutes without help can mean the difference.

Automatic man-down detection

The SOS wearable detects falls, impacts, and prolonged lack of movement — alerting the monitoring centre within seconds, even if the worker is unconscious.

No visibility across multiple locations

A regional manager overseeing 15 stores can't be everywhere. They don't know who's working alone right now, whether check-ins are happening, or if a location had an incident until someone calls hours later.

Centralized dashboard for every store

One live view shows who's checked in, who's overdue, and the status of every lone worker across all locations. Incidents, compliance reports, and audit trails — all in one place.

Built for every retail role

From convenience store clerks to pharmacy staff.

ULC 5-Diamond Certified Canadian Owned Since 1968 Working Alone Compliant

Convenience Store Clerks

Late-night shifts, solo closings

Pharmacy Staff

Handling controlled substances alone

Cannabis Retail Workers

Cash-only environments, regulatory risk

Gas Station Attendants

Overnight shifts at remote locations

Jewelry & Electronics Staff

High-value inventory, organized theft targets

Grocery Store Closers

Last one out after close

Stockroom Workers

Isolated from the sales floor

Retail Managers

Opening alone before staff arrive

Complete Protection

Everything you need to keep lone workers safe

The Safe Alone app, eALERT desktop panic button, SOS wearable, phone check-ins, satellite device, and a live monitoring dashboard — all backed by a ULC-certified 24/7 response centre.

Safe Alone App

One-tap check-ins, instant panic button, and GPS tracking — all from your worker's smartphone or shared company phone.

Real-Time Dashboard

See who's active, who's checked in, and who needs attention — all on one screen. Map view with live GPS, status indicators, and compliance reports.

eALERT Desktop Panic

A silent panic button in the taskbar of any POS or back-office computer. One click sends an immediate alert — no phone needed, no scene created.

SOS Wearable

Automatic fall detection for stockroom and backroom workers. Triggers an alert if it senses a fall — even if the worker can't press a button.

Any Phone

Monitored

CHECK-IN CONFIRMED

Phone & Landline Check-Ins

Store phone, personal cell, even a payphone. Workers check in with a simple call — no app required, no special equipment needed.

How CheckMate Works

A simple, proven system that keeps your lone workers connected and protected — every shift, every day.

Check-In Prompt

Workers receive scheduled check-in prompts via the Safe Alone app or a phone call. One tap confirms they're safe.

Alert Triggered

Missed check-in? Our system immediately flags it. No delay, no assumptions — just instant awareness.

Team Notified

Our ULC-certified operators call the worker, then escalate to supervisors. Real humans, real follow-through.

Safety Ensured

Every incident is documented. Every worker is accounted for. Peace of mind — backed by 55+ years of expertise.

Many apps send alerts.
We take action.

Live 24/7 Monitoring Centre

ULC 5-Diamond certified. When someone misses a check-in, our operators are already calling — not sending another notification.

Safety checks in 2026

Real-Time Protection

Over 3.7 million safety checks completed annually across 900+ Canadian organizations.

Since 1968

Over 55 years of security expertise. A proven safety partner for Canadian organizations.

FAQ

Common questions from retail operators

CheckMate's panic alert is completely silent. Workers can trigger it from the Safe Alone app with a single tap, from the eALERT desktop button, or from the SOS wearable — all without making a sound or drawing attention. The alert goes directly to our 24/7 monitoring centre, who dispatch help while the worker focuses on de-escalating the situation.

Yes. CheckMate is built for multi-location deployments. Most retail clients roll out across all stores within 2-3 weeks. CheckMate can be set up to call a store's landline, or the Safe Alone app can be set up on smartphones staff already carry. eALERT installs on any Windows computer in minutes. The dashboard gives head office visibility across every location from a single screen.

Our operators will call the worker to verify. If it's a false alarm, they cancel the escalation — no emergency services dispatched, no incident report. It takes seconds to resolve. We'd rather have a false alarm than a missed one, so we never discourage workers from using the system.

Just their phone. The Safe Alone app works on any iOS or Android smartphone. For workers who prefer not to use their personal phone, CheckMate also supports check-ins via store landline. The eALERT desktop application and optional SOS wearable provide additional silent panic alert options in stockrooms and at workstations — though check-ins themselves are handled through the app or phone call.

Every check-in, alert, and escalation is automatically documented with timestamps, GPS data, and operator actions. This creates a complete audit trail that demonstrates compliance with provincial working alone legislation and Bill C-45 requirements — protecting both your workers and your organization.

Closing the retail safety gap